At SAMAKALSAYAD.AE, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.
Who We Are
This website is operated by SAMAK AL SAYAD.
Our website address is:
Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name.
- Phone number.
- Email address.
- Delivery address.
- Billing information.
- Order details and purchase history.
- Information you provide when contacting us.
- Any other information you voluntarily provide through our website.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders.
- Arrange delivery or collection of your orders.
- Process payments.
- Contact you regarding your order.
- Respond to your questions, requests, or complaints.
- Provide customer support.
- Improve our products, services, and website.
- Maintain website security and prevent fraudulent or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
We will only use your information for legitimate business purposes and in accordance with applicable laws.
Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider. We do not necessarily store complete payment-card information on our own servers.
Customers should review the privacy policies of the relevant payment provider for information about how payment information is processed.
Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to provide our services.
This may include:
- Payment service providers.
- Delivery and logistics providers.
- Website hosting and technology providers.
- Website security and fraud-prevention services.
- Service providers who assist us in operating our website and business.
- Government authorities or law-enforcement bodies where required by law.
We do not sell or rent your personal information to third parties for their own marketing purposes.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, operate essential website functions, and understand how visitors use our website.
Cookies may be used for purposes such as:
- Keeping items in your shopping cart.
- Remembering website preferences.
- Maintaining website functionality.
- Measuring website traffic and performance.
- Improving our website and services.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Third-Party Services and Embedded Content
Our website may use third-party services or display content from third-party websites, such as payment services, maps, social-media content, videos, analytics services, or other integrations.
These third parties may collect information about your interaction with their services and may use cookies or similar technologies in accordance with their own privacy policies.
We recommend reviewing the privacy policies of any third-party services you use through our website.
Order Information
When you place an order through SAMAKALSAYAD.AE, we retain relevant order information so that we can process your order, provide customer service, maintain accurate business records, and comply with applicable legal requirements.
This may include your contact information, delivery information, the items ordered, order date, payment status, and other information necessary to fulfil your order.
How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Some information may need to be retained for longer periods where required for accounting, taxation, legal, regulatory, dispute-resolution, fraud-prevention, or other legitimate business purposes.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Request restriction of certain processing activities.
- Object to certain uses of your personal information.
- Request information about how your personal information is processed.
Certain information may need to be retained where we are legally required or otherwise permitted to do so.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with the updated effective date where appropriate.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact SAMAK AL SAYAD through the contact details provided on SAMAKALSAYAD.AE.